Question 1

How much does an estimate cost?

Accepted Answer

Nothing. We get on your roof, take photos, and hand you a written number, whether or not you hire us.

Question 2

How much does a new roof cost?

Accepted Answer

It depends on size, pitch, and material. Whatever your number is, you get it in writing before work starts, and it doesn't move.

Question 3

Do you offer financing?

Accepted Answer

Yes. Zero-down and 0% interest plans on approved credit, and insurance billed direct on storm work. You pick how to pay; the price stays the same either way.

Question 4

Do I have to be there for the estimate?

Accepted Answer

Only if you want to be. We can inspect while you're at work, then walk you through the photos and the number over the phone that evening.

Question 5

Do I need to be home during the install?

Accepted Answer

No. As long as the crew has a clear driveway, an open gate, and outside power, you're set. Plenty of folks leave for work and come home to a new roof.

Question 6

How long will my roof take?

Accepted Answer

One to two days for most homes, three for steep or complex roofs. If a job carries into a second day, we clean the whole yard before we leave, as if we were finished, then re-clean when we actually are.

Question 7

What if rain is in the forecast?

Accepted Answer

We watch the radar all week and never open up more roof than we can make waterproof the same day. If the rain chance is too high, we move the start date. Your roof is never left uncovered.

Question 8

Are shingles nailed or stapled?

Accepted Answer

Nailed, every time: at least four nails per shingle, six on steep pitches and high-wind spots. Staples have no business holding down a roof.

Question 9

What happens to the nails and debris?

Accepted Answer

Everything goes into a dumpster on your driveway, not your lawn. Before we pull out, we sweep the whole yard with magnets and walk the finished roof with you.

Question 10

Why does my roof look wavy?

Accepted Answer

Usually thin decking. A lot of homes were built with thinner plywood to save money, and years of heat and settling make it ripple. During a tear-off we replace thin or soft decking so the new roof lies flat.

Question 11

Will nails poke through into my attic?

Accepted Answer

Yes, and that's how it should be. Code requires nails to go all the way through the decking. Seeing nail tips in the attic means your roof was fastened right.

Question 12

What is underlayment, and do I need it?

Accepted Answer

It's the water barrier between your shingles and the wood underneath. It keeps water out if rain arrives mid-job, and catches anything the shingles miss after. Every roof we build gets it, with a heavier grade on low and steep pitches.

Question 13

Ridge vents or turbines?

Accepted Answer

Ridge vent, almost every time. A few feet of ridge vent moves as much air as a whole turbine, sits nearly invisible along the peak, and has no moving parts to squeak or seize.

Question 14

Do you handle insurance claims?

Accepted Answer

Yes. We photograph the damage, meet your adjuster on the roof, and hand them everything they need. Most storm claims we help with are approved within two weeks.

Question 15

Can you tarp my roof today?

Accepted Answer

Usually, yes. Call the emergency line and we can typically have a tarp on the same day. That stops the water while the claim and the repair get sorted.

Question 16

How do I know if I have hail damage?

Accepted Answer

From the ground: dents in gutters and downspouts, shingle grit piling up below them, dark spots on the shingles. Don't climb up. We'll inspect for free and show you photos either way.

Question 17

What does the warranty actually cover?

Accepted Answer

25 years on our workmanship for a replacement and 5 years on a repair, both in writing. Materials are covered separately by the manufacturer. If a leak traces back to our work, we fix it free.

Question 18

Does the warranty transfer if I sell?

Accepted Answer

Yes. Both warranties move to the new owner with the house, and that's a real selling point when you list.

Question 19

What if I spot a problem after the job?

Accepted Answer

Call us. If it's on us, it's fixed free under warranty. Either way you'll usually see a crew within a couple of days.

Common questions from homeowners.

Estimates & pricing

During the job

Your roof, explained

Storms & insurance

Warranty & after

Don't take our word.Take theirs.

Commonly-used roofing terms.